Below FAQs are some frequently asked questions from our customers before purchasing a product.
If you have other questions, please just send it to perfectdiary.asia@xyb2b.com.
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- ORDER RELATED
- RETURNS & EXCHANGES
- MY ACCOUNT
- PRODUCT RELATED
- PAYMENT RELATED
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
ORDER RELATED
Firstly, please check the email address that you entered at check out is correct. If so, please check your junk mail too, if it's still not received after 4 hours of placing your order then you can use the Contact us section and we'll look into this for you. Please send us the full name used on your order to help us locate it.
Contact us of placing your order via Contact us, and we will do our best to accommodate your request.
Contact us of placing your order via Contact us, and we will do our best to accommodate your request.
We apologize for any difficulty you may have had while placing your order. Please email our customer service team here
Your order may be canceled if it is identified or flagged as a fraudulent or high-risk order. In this case, we've already sent you an email to explain the situation and ask for some info as proof but didn't get any answers from you, so we cancel your order ourselves. If you got any questions in this regard, please contact us via Chat with us (a popup that's on the right side of your screen), and we will do our best to accommodate your request.
Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please click here for assistance.
Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take 2-3 days for an order to process. We're sorry for any inconvenience this may have caused. If you have any further questions or concerns, we're here for you at Contact Us. Monday–Friday, 17:00 PM–1:00 AM Pacific Time, excluding holidays.
RETURNS & EXCHANGES
MY ACCOUNT
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