FAQS

Firstly, please check the email address that you entered at check out is correct. If so, please check your junk mail too, if it's still not received after 4 hours of placing your order then you can use the Contact us section and we'll look into this for you. Please send us the full name used on your order to help us locate it.

Contact us of placing your order via Contact us, and we will do our best to accommodate your request.

Contact us of placing your order via Contact us, and we will do our best to accommodate your request.

We apologize for any difficulty you may have had while placing your order. Please email our customer service team here

Your order may be canceled if it is identified or flagged as a fraudulent or high-risk order. In this case, we've already sent you an email to explain the situation and ask for some info as proof but didn't get any answers from you, so we cancel your order ourselves. If you got any questions in this regard, please contact us via Chat with us (a popup that's on the right side of your screen), and we will do our best to accommodate your request.

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please click here for assistance.

Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take 2-3 days for an order to process. We're sorry for any inconvenience this may have caused. If you have any further questions or concerns, we're here for you at Contact Us. Monday–Friday, 17：00 PM–1:00 AM Pacific Time, excluding holidays.

We're sorry to hear you have not received your complete order. Please use the CONTACT US section to send us your order details and details of the item/s missing, along with a picture of your packing slip so we can resolve this for you. Please contact us using the same email address associated with your order. Please contact us within 48 hours of receiving your order, cases reported after this timeframe may not be eligible for review.

If your online order is not as expected, Contact us for assitance.

If you purchase something through PerfectDiary.com and aren't completely satisfied, you have up to 7 days since you received the product to return it. All returns are credited in the original form of payment. Parcels received more than 7 days will not be processed.

While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 48 hours of delivery or receipt of order in person. Please email us and provide a photo of the damaged or defective product along with a screenshot of the packing slip or order number. If the product is deemed defective, we will replace the product at no additional charge.

We got you covered. Just email us via Contact Us with your order number and we can help.

When an exchange is requested, it is completed in two steps: 1) A credit is issued for the item(s) returned. 2) A new order is processed for the item(s) requested in exchange. Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account. We are here for you at Contact us.

Please select the FORGOT PASSWORD option on the Account Login Page where you will be prompted to enter your account email address to receive a password reset email. If you don't receive this email, please check your junk mail. If still not received within 1 hour or you are still facing difficulty resetting your password after receiving this email please use the CONTACT US page and we'll look into this for you.

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To skip a delivery, log into your account and click on Manage Subscriptions. Select Delivery Schedule to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. To cancel a subscription, navigate to Actions found next to the subscription you want to cancel and then select Cancel. On the following page, you will be asked to enter a cancellation reason.

We're sorry that currently, we do not offer gift cards. But we will let you know once we do in the future via our newsletter (via the Subscribe Popup on the left side of your screen).

Please email us to request a shade recommendation. We're happy to help you find the shade that would suit you best.

Our online inventory of products is constantly being updated and replenished. And we are going to launch the "Notify Me" function in the near future. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on the product’s webpage and entering your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know (click the Subscribe Popup on the left side of your screen).

We now accept the following credit and debit cards: AMEX, Diners Club, DISCOVER, JCB, MasterCard, UnionPay, VISA. This is a non-exclusive list of our accepted credit and debit cards. Even if your credit card company is not listed, we encourage you to go ahead and make the purchase. Please note that we do not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues. And we will inform you of the reason if we do cancel your order.